We are a small family run business that does not have the ability to absorb large losses. All our pieces of jewellery are made to order. As such once we have received an order we send out a collection pack that costs us and also start work on the piece (usually within a day or two at most) which involves cutting into our stock of precious metal that then has to be replenished. Everything is totally bespoke and made to order. Once we receive the ashes we use these to make the stone to insert into the precious metal and then send this off to London for the final stage of hallmarking.
Our refund policy lasts until the work on the precious metal has been started or ashes has been received minus the fee of the collection kit and postage. Sometimes in order to speed up the workflow we send off the precious metal for hallmarking prior to receiving the ashes and insertion of the stone and if this is the case we will not be able to offer any refund. To date we have not been asked for a refund as people are very happy with the work and the piece of jewellery received. For work on a piece by another jeweller in the future such as re sizing a ring it is recommended that you inform the jeweller that the stone will need to be kept cool or removed and reinstated using cold bezel setting or claw setting techniques.
Jewellery is considered a chocking hazard and is delicate in its nature meaning it can be easily damaged and ours is no exception. It is recommended to treat with care and to keep away from children, cleaning agents and other chemicals that could damage it.
Ashes to Life is the trading name of Ashes to Life Ltd. Our name and associated logo is a registered trademark and may not be used by others. We have our own hallmark and registration at the London Assay Office which is stamped onto our jewellery when it is tested. We are members of the National association of Jewellers.